1. Introduction and Scope
VeloNOC, Inc. ("VeloNOC," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-assisted network management platform, website, and related services (collectively, the "Services").
This policy applies to all users of our Services, including network administrators, IT professionals, and enterprise clients who access our platform for network orchestration, configuration management, and compliance monitoring.
2. Information We Collect
We collect various types of information to provide and improve our Services:
Personal Information
- Contact information (name, email address, phone number, job title, company name)
- Account credentials and authentication data
- Billing and payment information
- Professional certifications and technical qualifications
- Communication records and support interactions
Technical and Network Data
- Network configuration files and topology information
- Device inventory and hardware specifications
- Performance metrics and telemetry data
- Log files and diagnostic information
- Usage patterns and feature utilization statistics
- API calls and integration data
Automatically Collected Information
- IP addresses and network identifiers
- Browser type, version, and operating system
- Device information and unique identifiers
- Cookies and similar tracking technologies
- Session data and user interactions
3. How We Use Your Information
We process your information for the following legitimate business purposes:
- Service Provision: To deliver our AI-assisted network management platform, including configuration automation, compliance monitoring, and real-time diagnostics
- Account Management: To create and maintain user accounts, process subscriptions, and manage billing
- Platform Optimization: To improve our AI algorithms, enhance automation capabilities, and develop new features
- Security and Compliance: To detect and prevent security threats, ensure platform integrity, and maintain regulatory compliance
- Customer Support: To respond to inquiries, provide technical assistance, and resolve service issues
- Communication: To send service notifications, security alerts, and important updates about our platform
- Analytics and Research: To analyze usage patterns, measure performance, and conduct research for service improvement
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Business Operations: To manage our business relationships, process transactions, and maintain operational records
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing required to perform our services under your subscription agreement
- Legitimate Interests: Our legitimate business interests in providing, improving, and securing our platform
- Legal Compliance: Processing necessary to comply with legal obligations and regulatory requirements
- Consent: Where you have provided explicit consent for specific processing activities
- Vital Interests: In rare cases, to protect the vital interests of individuals
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in platform operations, cloud hosting, payment processing, and customer support
- Business Partners: With authorized integration partners and technology vendors as necessary for service delivery
- Legal Requirements: When required by law, court order, or government regulation
- Security and Safety: To protect our rights, property, or safety, or that of our users and the public
- Business Transfers: In connection with mergers, acquisitions, or asset sales, subject to confidentiality obligations
- Consent: With your explicit consent for specific sharing purposes
- Aggregate Data: De-identified, aggregated information that cannot reasonably identify individuals
6. Data Security and Protection
We implement comprehensive security measures to protect your information:
- Encryption: End-to-end encryption for data in transit and at rest using industry-standard protocols
- Access Controls: Role-based access controls and multi-factor authentication for all user accounts
- Network Security: Advanced firewalls, intrusion detection systems, and network monitoring
- Data Centers: SOC 2 Type II certified data centers with physical security controls
- Regular Audits: Periodic security assessments, penetration testing, and compliance audits
- Employee Training: Comprehensive security awareness training for all personnel
- Incident Response: Established procedures for detecting, responding to, and reporting security incidents
- Data Minimization: Collection and retention of only necessary information for specified purposes
7. Data Retention and Deletion
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained for the duration of your subscription plus 7 years for business records
- Network Configuration Data: Retained for operational purposes and compliance requirements
- Log Files: Typically retained for 12-24 months for security and troubleshooting purposes
- Billing Records: Retained for 7 years in accordance with financial regulations
- Support Communications: Retained for 3 years for quality assurance and training purposes
- Marketing Data: Retained until you withdraw consent or request deletion
Upon account termination or data deletion requests, we will securely delete your information within 30 days, except where retention is required by law.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to and copies of your personal information
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information in certain circumstances
- Restriction: Request limitation of processing activities
- Portability: Request transfer of your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Consent Withdrawal: Withdraw consent for processing activities based on consent
- Automated Decision-Making: Request human review of automated decisions that significantly affect you
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze platform usage. For detailed information about our cookie practices, please refer to our Cookie Policy.
11. Third-Party Services and Links
Our platform may integrate with third-party services or contain links to external websites. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies.
12. Children's Privacy
Our Services are designed for professional use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or platform notifications at least 30 days before the changes take effect.
14. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us: