1. Introduction to Our Cookie Policy
This Cookie Policy explains how VeloNOC, Inc. ("VeloNOC," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, use our AI-assisted network management platform, or interact with our services (collectively, the "Services").
This policy should be read in conjunction with our Privacy Policy and Terms of Service. By continuing to use our Services, you consent to our use of cookies as described in this policy, unless you have disabled them through your browser settings or our cookie preference center.
2. What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your computer, tablet, smartphone, or other device when you visit our website. They contain information that is transferred to your device's hard drive and allow us to recognize your device and store information about your preferences and activities.
Types of Technologies We Use:
- HTTP Cookies: Traditional cookies stored in your browser
- Local Storage: HTML5 local storage for enhanced functionality
- Session Storage: Temporary storage that expires when you close your browser
- Web Beacons: Small transparent images used to track user behavior
- Pixel Tags: Invisible tracking pixels embedded in web pages and emails
- JavaScript Tracking: Scripts that collect usage and performance data
- Device Fingerprinting: Techniques to identify devices based on their characteristics
3. How We Use Cookies and Tracking Technologies
VeloNOC uses cookies and similar technologies for various purposes to enhance your experience and improve our services:
- Authentication and Security: To verify your identity, maintain secure sessions, and protect against unauthorized access
- Preference Management: To remember your settings, language preferences, and customization choices
- Performance Optimization: To analyze how you use our platform and optimize loading times and functionality
- Feature Enhancement: To provide personalized content, recommendations, and improved user interface elements
- Analytics and Insights: To understand user behavior, measure engagement, and identify areas for improvement
- Error Tracking: To identify and resolve technical issues and platform bugs
- Load Balancing: To distribute traffic efficiently across our servers
- Compliance Monitoring: To ensure adherence to security policies and regulatory requirements
- Marketing Effectiveness: To measure the success of our marketing campaigns and content
4. Categories of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for our website and platform to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
- User authentication and session management
- Security tokens and CSRF protection
- Load balancing and server routing
- Basic functionality and navigation
Performance and Analytics Cookies
These cookies collect information about how visitors use our website and platform, helping us improve performance and user experience.
- Page load times and performance metrics
- User interaction patterns and click tracking
- Error reporting and debugging information
- Feature usage statistics and adoption rates
Functional Cookies
These cookies enable enhanced functionality and personalization features, remembering your choices and preferences.
- Language and region preferences
- Dashboard customization settings
- Notification preferences
- Theme and display options
Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
- Targeted advertising and retargeting
- Campaign performance measurement
- Social media integration
- Content personalization
5. Third-Party Cookies and Services
We work with trusted third-party service providers who may place cookies on your device to help us deliver and improve our services:
- Analytics Providers: Google Analytics, Adobe Analytics for website and platform usage analysis
- Customer Support: Intercom, Zendesk for chat functionality and support ticket management
- Marketing Platforms: HubSpot, Marketo for lead generation and email marketing
- Content Delivery: CloudFlare, AWS CloudFront for improved performance and security
- Payment Processing: Stripe, PayPal for secure transaction processing
- Social Media: LinkedIn, Twitter for social sharing and professional networking
- Security Services: reCAPTCHA, fraud detection services for platform protection
- Video Hosting: Vimeo, YouTube for educational content and product demonstrations
6. Cookie Duration and Persistence
We use both session cookies and persistent cookies, each serving different purposes:
Session Cookies
- Temporary cookies that expire when you close your browser
- Used for authentication, security, and basic functionality
- Automatically deleted at the end of your browsing session
Persistent Cookies
- Remain on your device for a specified period or until manually deleted
- Duration ranges from 30 days to 2 years depending on purpose
- Used for preferences, analytics, and personalization
- Can be removed through browser settings or our preference center
7. Managing Your Cookie Preferences
You have several options for controlling and managing cookies:
VeloNOC Cookie Preference Center
- Use our cookie banner to accept, reject, or customize cookie categories
- Access preference settings through your account dashboard
- Modify your choices at any time through the preference center
Browser Settings
- Configure your browser to block or delete cookies
- Set preferences for specific websites or cookie types
- Enable private/incognito browsing mode
- Use browser extensions for enhanced cookie control
Third-Party Opt-Out Tools
- Digital Advertising Alliance opt-out page
- Network Advertising Initiative opt-out tool
- Google Analytics opt-out browser add-on
- Individual service provider opt-out mechanisms
8. Browser-Specific Cookie Management
Instructions for managing cookies in popular web browsers:
Google Chrome
- Settings → Privacy and security → Cookies and other site data
- Choose from "Allow all cookies," "Block third-party cookies," or "Block all cookies"
- Manage exceptions for specific sites
Mozilla Firefox
- Settings → Privacy & Security → Cookies and Site Data
- Select standard, strict, or custom protection levels
- Clear existing cookies and site data
Safari
- Preferences → Privacy → Cookies and website data
- Choose to block all cookies, allow from current website only, or allow from websites you visit
- Manage website data and remove stored information
Microsoft Edge
- Settings → Cookies and site permissions → Cookies and site data
- Toggle "Allow sites to save and read cookie data"
- Block third-party cookies and manage exceptions
9. Impact of Disabling Cookies
While you can disable cookies, doing so may affect your experience with our Services:
- Essential Functions: Login, security features, and basic navigation may not work properly
- Personalization: Loss of customized settings, preferences, and personalized content
- Performance: Reduced platform performance and slower loading times
- Analytics: Inability to track and improve user experience based on usage patterns
- Support: Difficulty providing technical support and troubleshooting assistance
- Features: Some advanced features may become unavailable or function incorrectly
10. Mobile Applications and Device Tracking
Our mobile applications may use similar tracking technologies:
- Device Identifiers: Unique identifiers for analytics and personalization
- App Analytics: Usage statistics and performance monitoring
- Push Notifications: Tokens for delivering relevant notifications
- Crash Reporting: Automatic error reporting for app improvement
- Location Services: Optional location-based features and services
11. International Data Transfers and Compliance
Our cookie practices comply with international privacy regulations:
- GDPR Compliance: Lawful basis for processing and user consent mechanisms
- CCPA Compliance: California consumer privacy rights and opt-out options
- ePrivacy Directive: European cookie consent requirements
- Data Transfers: Appropriate safeguards for international data transfers
- Regional Variations: Compliance with local privacy laws and regulations
12. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements:
- Notification: We will notify you of material changes via email or platform notification
- Effective Date: Changes become effective 30 days after notification
- Continued Use: Your continued use of our Services constitutes acceptance of the updated policy
- Version History: Previous versions available upon request
13. Contact Information and Support
If you have questions about our cookie practices or need assistance with your preferences: